Buyer is obliged to ensure check-up of goods as soon as possible after
delivery and is obliged to announce all the located defects to the next day
If it is not so done, the claim from defects ascertained at those
examination can be staked only when the buyer proves, that the goods have
had these defects already at the time
přechodu nebezpečí škody na zboží.
If using mail-order services or common carrier, reclamation of the
product damaged while transportation, is governed by Reclamation Rules of
the transporter and by appropriate laws of Civil resp. Commercial Code. This
way caused damages it is impossible to reclamation at Delta.
Buyer has the right to apply guarantee only on goods, that has a defect,
it relates with on the guarantee period and was bought from Delta (see
Guarantee Certificate – purchase document).
Place for applying the reclamation is the seat of Delta. Reclamation of
goods, with an authorised service afforded, must be applied right in
authorised service department
In this case the reclamation is governed by conditions of the authorised
Buyer can send the defective goods by transport service - on own
spendings to address of the place of business.
The package must be termed visibly "RECLAMATION" and must contain the
claimed goods (including complete accessories), copy of purchase document or
invoice, detailed description of defect and sufficient contact data of the
buyer (return address, tel.number). Goods, sended at expense of Delta will
not be accepted! Way back (after dispatch of the rightful reclamation)
provides Delta. In the case of an unauthorized reclamation will be buyer
charged a service charge according to actual price list and goods will be
send at expense and hazard of the buyer on mentioned address.
If the goods are defective immediately after delivery, buyer applies
reclamation till 10 days from takeover a if the characterof and defects of
the goods enable it, a legitimate reclamaion will be settled by changing the
goods for the new ones.
The exchange is conditioned on the physical
state of articles of stock.
If the goods are mechanically damaged immediately after delivery, buyer
must reclaime the defects within 3 working days from takeover. If reclaimed
after the 3-day period, the defect will be regarded as a mechanical damage
caused by a buyer and the reclamation will be rejected.
Delta is not responsible for those defects, that the buyer was
attentioned to at the time of purchase.
If it is going about used goods, Delta is not responsible for defect
corresponding with the measure of usage or attrition, that should have the
thing along the takeover by the buyer.
Buyer be obligateed to document a currency of guarantee by presenting
purchase document, if the goods were reclaimed in former times, must also a
document of reclamation be given.
On the goods and on purchase document - reclamation protocol, must be
issued the same serial number (if the product has the serial number).
The guarantee is not refering to defects made by unprofessional, or
The guarantee is not refering also on damages of the goods caused by
excessive mechanical attrition.
The guarantee is not refering to attrition caused by customary usage.
The guarantee is not refering to the defects of the goods sold for lower
price, because of which the lower price was conclused.
The guarantee is not refering to the goods with penetrated protective
seals, informative labels, serial numbers and so on (as far as the product
has these belongings).
Furtherthe guarantee is not refering to damages arisen by:
a) mechanical damages of the goods,
b) electric overstrain,
c) using goods in conditions, that have a
nonconforming temperature, dustiness, dampness, by chemical and mechanical
influences of environment for which the product was produced for,
d) the goods were harmed by excessive
straining or using out of accord with conditiones listed in documentation or
with general principles,
e) the goods, whether were modified by
consumer (paints, inflexions etc ..),
f) the goods harmed by natural
elements or inevitable accident.
Guarantee is refering to material defects, functional defects, defectss
arisen at production or assemblage, implementated by workers of Delta.
Goods handed over to reclamation will be tested only for defects written
presentated by the buyer. Delta can charge the costumer for service
technique in the case that the description of the defect is insufficient.
Equipment for data stacking is equipment, whose failure rate is an
objective event with accidental character of occurrence of disorders (e.g. CDR,
If the defect is possible to remove, the goods will be repared, a new
piece will be given. As far as the repair and exchange is not possible and
the kind of a defect does not obstruct to a customary usage, the buyer can
conclude with Delta on adequate reduction of price of the goods.
(In case of reduction, it is not possible to
reclaime the defect, the reduction was concluded for). In case of
impossibility of settlement of a claim , will be to a buyer exposited a
If the defect of the goods is not possible to
remove and the defect obstructs costumer usage, like the goods without
defect, Delta will exchange the goods for another with the same or similiar
utility characteristics from the same or else producer, exposites a credit
The same method of settlement will be in case
of repeatance of the 3 same defects of the goods.
* Into given back money can be actual price
of the goods with similiar characteristics projected.
Sales returns Delta without undue delay, at maximum 30 days.
After settlement of a rightful reclamation is
the guarantee period prolonged for the time of dispose of the reclamation.In
case of unrightful reclamation, the guaranty period is not prolonged. If the
reclamation was solved in lawful guaranty period by changing the goods for
new one, the guaranty period starts tu run again from the date of solving
the reclamation. If the reclamation was solved out by changing the goods,
appropriate reclamation will be considered as 1.reclamation of the goods.
(The lenght of duration of the settlement of
reclamation is from the 2.day from receiving the reclamation untill the day
of solving out the reclamation. Not till the day when the buyer picks-up or
receives the goods!)
After solving out the reclamation, the buyer
will be attentioned that the reclamation is solved out, by e-mail, phonecall,
or SMS (Short Message System) from Delta If the goods were sent by a
transport service, after solving out the reclamation, it will be
automatically send to the adress of buyer (back adress).